BPO
 | |  | |  | |  | |  |
Inbound Call Center
Services, which are inbound in nature, like providing customer/client services or technical support functions,
are handled by Inbound Call Centers. Typically, they provide the following services:
Customer support services
Information support
Invoicing support services
Delivery information and status support
Customer support solutions
Business Feedback
Customer Opinion
Product Survey
Chat support: Web Call Back, Web Push
Deal closing support
Delivery information support
Invoicing and order filling solutions
Research and survey support
Event management support
Collections support
Competitor update
Outbound Call Center
Outbound Call Centers provide services, which are outbound in nature, like providing telemarketing or
appointment filling services. The following is some of the outbound call center services:
Telemarketing
Appointment fixing
Deal closing support
Dynamic order filling services
Customer satisfaction surveys
Payment reminder
Debt Collection
Credit card verification solutions
Outsourcing program notice
Advertising and brand management solutions
Follow-up calls and mailers
Business correspondence assistance
Registration and confirmation functions to a call center
Legal Services
Legal Administrative Solutions
Preparation of briefs, pleadings, motions, appeals
and other litigation documents
Writing deposition summaries
Preparation of legal correspondence
Case studies work
Preparation of legal documents for corporate houses, real estate agents, tax firms, and other organizations
Preparation of wills and other documents for trust and/or estate owners
Preparation of legal documents for intellectual property matters, bankruptcy issues, information
technology/Internet cases, entertainment issues, environmental matters, healthcare cases and other legal practice
areas
Electronic Document management work
Legal research
Some of the typical example includes:
Case history
Judgments
Legal queries
Legal Counsel
Outsourced legal counsel services for an in-house firm (with or without a legal department) or a legal firm,
encompass most of the legal areas:
Antitrust, bankruptcy, construction, corporate, criminal, civil rights, employment and employee benefits, energy,
entertainment, environment, family, government, healthcare, immigration, insurance, intellectual property,
Internet/E-commerce, litigation, real estate, tax, telecommunications, trusts and estates and other areas.
Legal advice and counsel is provided through telephones, emails, or online methods.
Services, which are inbound in nature, like providing customer/client services or technical support functions,
are handled by Inbound Call Centers. Typically, they provide the following services:
Customer support services
Information support
Invoicing support services
Delivery information and status support
Customer support solutions
Business Feedback
Customer Opinion
Product Survey
Chat support: Web Call Back, Web Push
Deal closing support
Delivery information support
Invoicing and order filling solutions
Research and survey support
Event management support
Collections support
Competitor update
Outbound Call Center
Outbound Call Centers provide services, which are outbound in nature, like providing telemarketing or
appointment filling services. The following is some of the outbound call center services:
Telemarketing
Appointment fixing
Deal closing support
Dynamic order filling services
Customer satisfaction surveys
Payment reminder
Debt Collection
Credit card verification solutions
Outsourcing program notice
Advertising and brand management solutions
Follow-up calls and mailers
Business correspondence assistance
Registration and confirmation functions to a call center
Legal Services
Legal Administrative Solutions
Preparation of briefs, pleadings, motions, appeals
and other litigation documents
Writing deposition summaries
Preparation of legal correspondence
Case studies work
Preparation of legal documents for corporate houses, real estate agents, tax firms, and other organizations
Preparation of wills and other documents for trust and/or estate owners
Preparation of legal documents for intellectual property matters, bankruptcy issues, information
technology/Internet cases, entertainment issues, environmental matters, healthcare cases and other legal practice
areas
Electronic Document management work
Legal research
Some of the typical example includes:
Case history
Judgments
Legal queries
Legal Counsel
Outsourced legal counsel services for an in-house firm (with or without a legal department) or a legal firm,
encompass most of the legal areas:
Antitrust, bankruptcy, construction, corporate, criminal, civil rights, employment and employee benefits, energy,
entertainment, environment, family, government, healthcare, immigration, insurance, intellectual property,
Internet/E-commerce, litigation, real estate, tax, telecommunications, trusts and estates and other areas.
Legal advice and counsel is provided through telephones, emails, or online methods.
Call Center
©2007 Tanzanite Software Technologies. All rights reserved.